Privacy Policy

IMPORTANT NOTE – Our Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction This Privacy Policy (the “Privacy Policy”) describes the types of information and its affiliates, including certain affiliated professional entities (collectively, “we”, “our”, or “us”) may collect from you or that you may provide when you use the C&J Weight Loss website (“Website”), our iOS mobile application (“iOS mobile app”) or our mobile web application that includes our Android mobile application (“mobile web app”) and (collectively the “Platform”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. Also, you may be subject to different privacy policies or terms of service for other websites or applications.

We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.

II. Information We Collect About You and How It’s Collected

Information About You and Your Health Care Treatment and Payment. We collect several types of information from and about users of our Platform, including:

– Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).

– Health-related information, such as clinical history and condition, and any other information exchanged in emails, texts, chats, or calls between you and C&J Weight Loss.

– Information about your Internet connection, the equipment you use to access our Platform, and usage details. – Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request. – Any other information we specifically request. We collect this information: – Directly from you when you provide it to us. – Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies). – From third-parties with whom we work to provide you services, such as physicians, medical professionals, and pharmacies. – We may receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Chargebee, Stripe, and other third-party tools. We may also receive information about you from your social media accounts if you use those accounts to sign in to your account with us. Information You Give to Us. The information we collect on or through our Platform may include: – Information that we collect when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED – Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services. – Information to process or respond to your inquiries related to requests for treatment, payment, and customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. we do not collect or store your full credit card details. – Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services. – Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share. – Your search queries on the Platform. As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including: – Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform. – Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type. – Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to: – Estimate how individuals access and use our Platform. – Store information about your preferences. – Speed up your searches. – Recognize you when you return to our Platform. As with many other websites and applications, our Platform may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, process your requests, and/or analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (such as email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by us to disclose your identity. This information identifies your browser to our servers when you use the Platform. We also use different types of first- and third-party cookies on the Platform. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Platform that our users find valuable. We use cookies to personalize content and ads, to provide social media features, and to analyze our traffic. We also share information about your browser’s use of our Platform with our social media, advertising, and analytics partners. We use the information from cookies to provide services better tailored to our users’ needs. – Meta Platforms. We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta on our Site. With its help, we and our customers can keep track of what users do after they see or click on a Meta advertisement, keep track of users who access our Site or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta is also saved and processed by Meta. Meta can connect this data with your Facebook or Instagram account and use it for its own and other advertising purposes, in accordance with Meta’s Data Policy which can be found at, https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for the use of your data with Meta.